Position Summary – A Day in the Life
The Team Lead is instrumental in store operations and plays a key role in preparing the store for day-to-day
operations. The Team Lead ensures the highest standards of food preparation, cleanliness, and safety/security of
the Store and its Associates. This role ensures the closing routine was properly completed and performs
additional closing tasks if missed along with the opening routine duties. Once the store is open, the Team Lead
will perform regular Restaurant Associate duties, anything from preparing food, taking food orders over the
phone, at the window, or in the main lobby, washing dishes, or a variety of other roles. The Team Lead coaches
and trains Donatos Associates according to the Standard Operating Procedures. This position does not allow for
creating or adjusting schedules on paper or in person during a shift or completing weekly administrative
functions. The Team Lead role cannot be in the restaurant without a Manager on Duty during operating hours
unless only minimal scheduled staffing (scheduled closers only) remains.
Job duties and responsibilities
Interacts with and listens to customers attentively and enthusiastically.
Ensures customers receive their orders accurately and within the quoted promise times.
Anticipates the needs of the customers at all access points and removes existing or potential service
barriers.
Displays caring and empathy for customers and follows correct steps when resolving complaints.
Ensures shift execution (pre/post-shift checklists, game plans, and dough plans).
Controls food cost components of waste, prep, weights, portioning, and theft during shifts.
Models all elements of Donatos Service Behaviors.
Contributes to the team morale by displaying enthusiasm and commitment by word and action.
Uses job aids including Donatos-U to properly train and reinforce Associates to execute Donatos standards
and processes to understand their roles in fulfilling the Mission, Promise, and Values.
Understands and coaches the principle drivers for People, Promise and Prosperity (positive environment,
scale usage, etc.).
Models performance standards.
Demonstrates and trains operating norms, including but not limited to uniform policy, attendance, safety
procedures, cleanliness.
Trains Associates to understand and follow the food safety & personal hygiene standards required by
Donatos and the local Health Department.
Models food safety and sanitation requirements.
Follows and trains correct cash control procedures.
Assumes responsibility for inventory of all stocked items and invoice processing.
Uses proper security and verification procedures when handling deposits and safe contents.Team Lead
Follows proper dough and day dots procedures to ensure the best quality.
Creates and fills out appropriate build-to reports (Pre-Topping, Loaded Dough, and Sauce/Cheese) to ensure
all menu items are executed and consistent.
Minimum requirements
Physical Requirements
Must be able to perform the essential
functions of this position safely while
meeting productivity standards
Able to stand and/or walk entire shift
Able to lift up to 50 pounds
occasionally
Occasional bending and twisting
Education
Basic Math and Reading Skills necessary
Ohio PIC ServSafe certification
Work Experience
Proficiently cross trained in all restaurant stations (make,
subs, cut, window, etc)
Successful completion of Donatos-U Team Lead pre-requisite
The two Donatos locations inside of John Glenn Columbus International Airport are owned and operated by Robert E. Lee III, Principal of Touchstone Hospitality IV, an African American owned company. With over 35 years of experience in the hospitality industry, Robert is a mentor and coach to his employees and is passionate about delivering an exceptional customer experience with a spirit of hospitality and excellence.
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