Job Description

Enrollment Coordinator

Help Patients Access the Care and Coverage They Deserve

Do you enjoy helping people navigate complex systems and removing barriers to care? Are you passionate about making healthcare more accessible for your community? If so, Wallace Medical Concern may be the perfect place for you.

We're looking for an Enrollment Coordinator to join our team and serve as a trusted resource for patients seeking healthcare services, insurance coverage, and financial assistance. As one of the first people patients interact with, you'll play a vital role in creating a welcoming experience and helping individuals access the care they need.

About Us

At Wallace, we're on a mission to improve the health outcomes of our community. As a not-for-profit Federally Qualified Health Center, we've been a stable and trusted healthcare provider for more than 40 years.

Founded by Dr. James Reuler, Wallace began by bringing essential medical care to uninsured and low-income residents. Today, we offer comprehensive medical, dental, and behavioral health services while remaining deeply connected to our vibrant, multicultural community. We're committed to supporting the whole person and ensuring every individual receives the care they deserve.

Why Wallace?

• Stability: Serving our community for over 40 years.
• Meaningful Work: Help patients access healthcare services, insurance coverage, and financial assistance programs.
• Community Impact: Support individuals and families in navigating healthcare barriers.
• Exceptional Workplace: We value diversity, collaboration, professional growth, and continuous learning.
• Generous Benefits: Medical, Dental & Vision Insurance; Paid Time Off; Short-Term & Long-Term Disability Insurance; Life Insurance; AD&D Insurance; Flexible Spending Accounts; 401(k); Employee Assistance Program.
• Student Loan Forgiveness: Wallace is a qualifying employer for Public Service Loan Forgiveness (PSLF) and other eligible loan repayment programs.

Key Details

• Pay Range: $20.85- $31.28 per hour (depending on experience and qualifications)
• Growth Opportunities Available
• Bilingual Pay Policy: Eligible for an additional $1.25/hour for Spanish proficiency
• Schedule: Full-Time, M-F 8:30a-5:00pm
• Location: Portland, Oregon

Who You Are

You are compassionate, organized, and committed to helping others. You enjoy solving problems, explaining complex information in understandable ways, and advocating for patients as they navigate healthcare systems.

You bring strong customer service skills, attention to detail, and the ability to build trust with people from diverse backgrounds. You understand that a positive patient experience begins long before a medical appointment and that every interaction matters.

What You'll Do

As an Enrollment Coordinator, you'll help patients access healthcare services and coverage by:

• Assisting patients with enrollment and re-enrollment in healthcare coverage programs, including the Oregon Health Plan (OHP).
• Helping patients complete Sliding Fee Program applications and gathering required documentation.
• Conducting eligibility screenings and verifying insurance coverage.
• Reviewing patient accounts prior to appointments to ensure accurate insurance and billing information.
• Assisting patients with billing questions and coordinating with external billing partners when needed.
• Scheduling medical, dental, and behavioral health appointments.
• Registering new patients and maintaining accurate records in the electronic health record system.
• Supporting patients with MyChart enrollment and use.
• Maintaining HIPAA compliance and protecting confidential patient information.
• Collaborating with scheduling, reception, billing, and clinical teams to support a seamless patient experience.
• Participating in quality improvement initiatives and supporting Wallace's mission and values.

Minimum Qualifications

• High school diploma or GED.
• One year of experience in a medical office setting, or two years of experience in a high-volume customer-facing environment.
• Knowledge of healthcare insurance terminology and insurance verification processes.
• Strong customer service and communication skills.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Office applications and computer systems.
• Ability to maintain strict confidentiality.
• Must be fluent in English.

Nice-to-Haves

• Bilingual in English and Spanish.
• Experience assisting underserved populations or individuals facing barriers to care.
• Experience conducting eligibility screenings and enrollment assistance.
• Familiarity with electronic medical record systems.
• Current Oregon Health Plan (OHP) certification or willingness to obtain certification within 30 days of hire.
• Experience working in a healthcare, community health, or social services environment.

Join Us

At Wallace, every role contributes to improving the health and well-being of our community. If you're looking for meaningful work, an inclusive culture, and an opportunity to make a difference every day, we'd love to hear from you.

Join us and help connect patients with the care, coverage, and resources they need to thrive. Together in health.

Wallace is an Equal Opportunity Employer. We believe in the power of communities to transform their health. We embrace diversity and inclusion because we know it makes us stronger. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills.

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