Job Description

Salary: $59,000 - 87,000 per year Requirements:

• We prefer an associates or bachelors degree with a focus in healthcare, business, or information systems.
• We need the ability to present complex information in a clear, visual format such as charts and graphs.
• We value adaptability and the ability to implement change effectively.
• Strong problem-solving and multitasking skills are required.
• We expect strong teamwork skills and the ability to collaborate well with others.
• Proficiency in Microsoft Word, Excel, and PowerPoint is required.
• Excellent customer service capabilities are essential.
• Strong written and verbal communication, interpersonal, and relationship-building skills are required.
• Highly organized with the ability to manage multiple priorities.
• We seek candidates with at least 3 years of experience, including 2+ years in healthcare, business, or information systems.
• Experience resolving moderate incidents independently and developing new functionality with limited guidance is needed.
• Candidates should be comfortable working in a team environment and supporting junior colleagues.
• Detailed healthcare knowledge and systems expertise are required.
• The role involves making decisions on routine work with minimal supervision and independent judgment.
• Experience collaborating with senior team members, mentoring others, and training team members is preferred.
• Relevant certifications in the area of focus are preferred.
• For Epic analysts, certification or proficiency in the assigned Epic module must be obtained within 6 months of hire and kept current through version training.

• We serve as the liaison between end users, operational leaders, support teams, and vendors to design, build, optimize, and support assigned applications.
• We analyze business issues, requirements, and workflows to align application solutions with operational needs.
• We support project implementation through analysis, testing, documentation, and deployment of medium to high-complexity software activities.
• We provide application support, optimization, and troubleshooting for moderate incidents and requests.
• We work closely with the Service Desk to help respond to service requests.
• We analyze, design, configure, test, educate, implement, maintain, and improve applications, solutions, and business processes.
• We coordinate across teams and project boundaries to deliver cross-functional solutions.
• We manage assigned tasks and medium-complexity projects, providing oversight and status updates.
• We identify practical solutions, gap areas, and opportunities to improve customer usability, efficiency, and experience.
• We gather requirements, map current and future processes, and complete stakeholder and specification analysis.
• We communicate complex configuration and design issues clearly to users and project stakeholders.
• We maintain relationships with end-user leadership after implementation and help resolve conflicts proactively.
• We follow strict change management, configuration, and approval processes.
• We coordinate vendor code changes and partner with technical teams to resolve infrastructure-related application issues.
• We share vendor best practices with operational leaders and help standardize workflows across ministries.
• We review new releases and application functionality proactively.
• We provide training, documentation, and guidance to end users and newer team members.
• We escalate issues when service-level expectations are missed or vendor action is delayed.
• We may travel and work additional hours during critical issues as needed.
• We complete assigned training and contribute to the departments mission.
• We perform other duties as assigned.

• Excel
• Support
• Flow
• Web

More:

We are seeking an Application System Analyst II to act as a key bridge between our users, operational leaders, internal technology teams, and vendors. In this full-time role, we focus on supporting and optimizing healthcare-related applications, improving workflows, and delivering high-quality system solutions with minimal guidance. The position follows a 5-day, 8-hour schedule, and may require travel or additional hours during critical issues. We value strong communication, teamwork, problem-solving, and a proactive, service-oriented approach.

last updated 34 week of 2026

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