Job Description

Airport Starter

Keep Airport Transportation Running Smoothly and Deliver Outstanding Customer Service

zTrip is looking for a reliable, energetic, and customer-focused Airport Starter to support transportation operations at Jacksonville International Airport. In this highly visible role, you'll assist arriving passengers, coordinate vehicle flow, and help ensure travelers are connected with safe, efficient transportation services.

As an Airport Starter , you'll serve as the first point of contact for many passengers, helping create a positive travel experience while keeping airport ground transportation organized and running efficiently.

At zTrip, we're dedicated to providing dependable transportation solutions and exceptional customer service, and our Airport Starters play a critical role in making that happen.

Why Join zTrip?

As one of the nation's leading transportation providers, zTrip offers an exciting opportunity for individuals who enjoy working with people in a fast-paced environment. Every day brings new interactions, challenges, and opportunities to make a difference.

Benefits & Perks

• Medical, Dental, Vision, and Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
• 401(k) Retirement Plan
• Career Growth Opportunities
• Supportive Team Environment
• Stable Full-Time Employment

Available Shifts

Full-Time

• Monday-Sunday | 8:30 AM - 4:30 PM
• Monday-Sunday | 4:30 PM - Last Flight

What You'll Do as an Airport Starter:

Passenger Assistance & Customer Service

• Greet arriving travelers with a friendly and professional attitude.
• Assist passengers with locating transportation pickup areas and procedures.
• Answer questions regarding zTrip services, fares, and transportation options.
• Provide guidance to travelers navigating airport pickup zones.
• Assist passengers requiring additional support or accommodations.
• Deliver exceptional customer service to ensure a positive experience.

Transportation Coordination

• Manage passenger flow within designated transportation loading areas.
• Connect travelers with available drivers and transportation services.
• Coordinate with drivers to ensure timely and efficient pickups.
• Help maintain organized vehicle staging and loading operations.
• Monitor transportation activity and assist with resolving service concerns.
• Direct passengers to appropriate pickup locations.

Operations & Communication

• Maintain communication with drivers, dispatch personnel, and airport staff.
• Support compliance with airport regulations and company procedures.
• Address customer concerns professionally and effectively.
• Help maintain a safe, organized, and welcoming transportation environment.
• Represent zTrip with professionalism and a commitment to service excellence.

Qualifications of an Airport Starter:

Required

• Excellent customer service and communication skills.
• Friendly, outgoing, and professional demeanor.
• Strong organizational and multitasking abilities.
• Ability to work effectively in a fast-paced environment.
• Dependable attendance and punctuality.
• Comfortable interacting with people from diverse backgrounds.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.

Preferred

• Experience in customer service, hospitality, tourism, airport operations, transportation, or a related field.
• Experience working in a high-volume public-facing environment.
• Knowledge of airport or transportation operations is helpful but not required.

Why This Role Is Important

As an Airport Starter , you help create a seamless transportation experience for thousands of travelers. Your ability to coordinate passenger movement, assist drivers, and provide exceptional customer service helps ensure passengers reach their destinations quickly, safely, and confidently.

Every interaction contributes to the dependable, professional service that zTrip is known for.

Apply Today

If you enjoy helping people, working in a dynamic airport environment, and being part of a team that keeps travelers moving, apply today to become an Airport Starter with zTrip. Join us in delivering reliable transportation and exceptional customer experiences every day.

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